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Horizon Scanning: Modernizing Legal Service Delivery

Edited by: Alex Davies

ISBN13: 9781783583959
Published: May 2020
Publisher: Ark Group
Country of Publication: UK
Format: Hardback
Price: £199.00



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If we could know in 2020 what we will know in 2025 (only five foreseeable years into the future), how would we change our attitudes, actions, and the way in which we practice law, the services we offer, the clients we target, and the ways in which we choose to deliver our services? Indeed – if we could have known a year ago the events of the first three months in 2020, what might we have done to prepare?

The American writer and humorist, Mark Twain, advised: “When everybody is out digging for gold, the business to be in is selling shovels!” So, what foreseeable trend may represent the figurative “shovel” that every client will need tomorrow?

Horizon Scanning: Modernizing Legal Service Delivery takes a look at the ways in which the delivery of legal services might change in the foreseeable future, bringing together the advice of leading industry practitioners and consultants who scan the legal horizon for indicators of change, offering their predictions, and sharing experience and practical guidance to help law firm leaders prepare for what is coming up next.

Subjects:
Legal Practice Management
Contents:
Chapter 1: Seeing the future first – analyzing strategic trends
Patrick J. McKenna, author, lecturer, strategist, and advisor to the leaders of premier law firms
Chapter 2: The customer is always right – how client expectations will shape the delivery of legal services
David Kerr, director, Moore Legal Technology
Chapter 3: What customer-focused really means for law firms
Jon Whittle, Jon Whittle Consulting Ltd
Chapter 4: Considering the end-client
Jason P. Williams, global head of client service management, HSBC
Chapter 5: Lawyers must win the technology race
Wayne Hassay, managing partner, Maguire Schneider Hassay, LLP
Chapter 6: The future of spend management – using AI to improve the ROI of vendor relationships
Nathan Cemenska, Wolters Kluwer
Chapter 7: The silver bullet fallacy of technology
Merry Neitlich, managing partner of EM Consulting, and Jerry Rosenthal, business process improvement leader, author, and speaker
Chapter 8: Relationship management redefined with data
Lucy Bassli, founder and principal, InnoLegal Services
Chapter 9: The value conversation – people and processes before technology
David Galbenski, Lumen Legal
Chapter 10: Future growth is in focusing on industry expertise
Patrick J. McKenna, author, lecturer, strategist, and advisor to the leaders of premier law firms
Chapter 11: 360 degrees of law
Mary Juetten, founder and CEO, Traklight
Chapter 12: The impact of COVID -19 on future legal operations and the legal marketplace
Richard Brzakala
Chapter 13: Litigation management in an uncertain world
Paul Williams, partner and general liability practice co-chair, Shook, Hardy & Bacon LLP